TikTok Gift Card Policy

(If you are a user in Italy)

Last updated: November, 2024

  1. This gift card policy ("Policy") is an agreement between you ("you") and TikTok Information Technologies UK Limited (“TikTok”, “we”, “us” or “our”), which governs your redemption of TikTok Coins using a TikTok Gift Card (the "Card").
  2. You must log into your TikTok account to use the Card. By using the Card, you agree to comply with this Policy, TikTok's Terms of Service, Privacy Policy, Coins Policy (or any equivalent policy released by TikTok), (collectively, the "TikTok Policies") and applicable laws and regulations.
  3. This Card cannot be redeemed for TikTok Coins until purchased and activated. You can use the Card to redeem Coins on tiktok.com/coin/redeem. This Card can only be redeemed for TikTok Coins with TikTok Information Technologies UK Limited in the country where it is purchased.
  4. The Card can only be used by individuals aged 18 or older. The Card cannot be used by individuals who are not eligible to purchase or use Coins according to the TikTok Policies. For example, government, politician, and political party accounts are not eligible to use Coins.
  5. To use the Card, you will need to follow the instructions written on the reverse side of the Card. Once you follow the instructions on the Card , the Coins will be added to your TikTok account. The Card can only be used once and cannot be reloaded.
  6. Coins redeemed using a Card are capped at $2,000 (approximately €1,800) per day per account. The cap may be updated by TikTok from time to time in its discretion. Please check this Policy regularly for updates. To prevent fraud, do not share the code on the Card with anyone you don’t know.
  7. Please look at the expiration date on the Card carefully. You won't be able to use the Card after it expires.
  8. Unless otherwise required by applicable laws and regulations, the Card and the Coins cannot be returned, refunded, exchanged, redeemed for cash or used as security when bought in a retail shop. When the Card is bought online you have 14 days to withdraw from your purchase and request a refund from the retailer from which you bought the Card. The 14 day period starts from the day after you purchase the Card (the “Withdrawal Period”). You will not be able to request a refund after the Withdrawal Period or once the Card is used (when you redeem it for Coins). Once the Card is used, the Coins cannot be transferred to another TikTok account. Please ensure you’re eligible to get the Coins on TikTok and make sure you have logged into the correct account before using the Card.
  9. We are not responsible for any loss, theft, or damage to the Card, provided, however, that this shall not apply to any loss, theft or damage related to or arising from our gross negligence or wilful misconduct. We are also not responsible for any loss you suffer if you share the code on the Card with other people.
  10. We reserve the right to require additional verification of your identity before you are able to redeem the Card to your TikTok account.
  11. We reserve the right, without notice to you, to void the Card without a refund, suspend or terminate your TikTok accounts, suspend or terminate the ability to use our services, cancel or limit the Coins redeemed via the Card if we reasonably suspect that a Card is obtained, used, or applied to a TikTok account fraudulently, unlawfully, or otherwise in violation of TikTok Policies.
  12. If you have any questions about the Card, you can send an email to itlive@tiktok.com.
  13. Upon reasonable notice, we may modify this Policy for feature optimisation, security, legal or regulatory reasons from time to time.

Issuer of the Card: TikTok Information Technologies UK Limited