TikTok Shop Protections

We're committed to giving you a great shopping experience.

Secure payments

• TikTok Shop uses highly secure payment methods. Transactions are fully encrypted and regulated by the Payment Card Industry Data Security Standard (PCI DSS)
• We will never share payment information with sellers

We accept the following payment methods:

Security certifications:

Delivery guarantee

• Get $5+ off a future purchase if your first order is delayed (valid on first-time orders only; terms and conditions apply)
• Get $5+ off a future purchase if your first order is reported damaged or lost by the carrier (valid on first-time orders only; terms and conditions apply)
• Get automatically refunded if your package is reported as lost or damaged by the carrier

Easy returns & refunds

• Free returns on most items for 30 days
• Easy dropoffs at UPS, USPS, FedEx, or Walgreens
• No box/label required at UPS, simply scan the QR code
• Instant refunds at dropoff for qualifying returns

Buyer Protection

• Up to 90 days of coverage on eligible items if your product is damaged, defective, or not as described

24/7 support

Need help? Our virtual help center is available 24/7, and our live agents are ready to assist you during business hours.

Data privacy

We are committed to protecting and respecting your privacy. View TikTok Shop's Privacy Policy to understand your rights, data security methods, and use of any information.

Learn more about all of our protections and benefits in the TikTok Shop Help Center in our app.